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Cancellation &Refund Policy

Last updated: 09/05/2025

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At Haven Hues, we understand that life can be unpredictable. However, we also value the time and preparation that goes into providing high-quality, individualised support.

Cancellations & No-Shows

  • Minimum 48 hours’ notice is required to cancel or reschedule an appointment.

  • If you cancel within 48 hours, a 100% cancellation fee will be charged, as per NDIS guidelines.

  • No-shows (not attending a booked session without prior notice) will also incur a 100% cancellation fee.

  • We will always consider exceptional or compassionate circumstances.

Refunds

  • If you pre-pay for a service and cancel with sufficient notice, a full refund will be offered.

  • Refunds are not available after a service has been delivered.

Group Programs & Workshops

  • Enrolments in group sessions or workshops are non-refundable after the program has commenced.

  • Cancellations made at least 7 days before the start date may be eligible for a partial refund or credit toward future services.

If you need to cancel, please contact us as soon as possible via email or phone.

Haven Hues acknowledges the traditional owners of the land on which our services are located, the Wurundjeri people of the Kulin nation and are committed to improving the overall health and well-being of Aboriginal and Torres Strait Islander people. We honor the ongoing strength and resilience of First Nations People in the fight for self-determination. This was and always will be Aboriginal land. We thank them for protecting this beautiful land and its ecosystems since time immemorial. We acknowledge that sovereignty was never ceded. 

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