Privacy Policy

Last updated: 09/05/2025

At Haven Hues, your privacy is important to us. We are committed to protecting your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. What Information We Collect

We may collect personal and sensitive information including:

Your name, contact details, and date of birth
Health and developmental history
Information related to your occupational therapy goals
NDIS participant details (if applicable)
Session notes and assessments

This information is collected directly from you (or your parent/guardian, support coordinator, or referrer), and only when it is reasonably necessary for your care.

2. How We Use Your Information

We use your information to:

Provide occupational therapy services
Communicate with you and your support team
Liaise with schools, medical providers, or allied health professionals (with your consent)
Meet legal, regulatory, or NDIS obligations

3. How We Store and Protect Information

Your information is stored securely in encrypted, password-protected digital systems. We take reasonable steps to protect your information from misuse, loss, or unauthorised access.

4. Who We Share Information With

We only share information with third parties when:

You (or your guardian) provide consent
It is required or authorised by law
There is a serious risk to your safety or others’

We do not sell or share your information for marketing purposes.

5. Accessing or Correcting Your Information

You have the right to access the personal information we hold about you. You can also request corrections if any details are inaccurate. Please email us at info@havenhues.com.au.

6. Website Analytics & Cookies

We may use website analytics tools (e.g. Google Analytics) to improve your online experience. These tools collect anonymised data such as pages visited or time spent on the site. You can disable cookies via your browser settings.

7. Questions or Concerns

If you have any questions about this policy or how your data is handled, please contact us at:
Email: info@havenhues.com.au
Phone: [insert phone]

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au